Refund Policy

At Scepter, we want you to be happy with your order. If something is not right, please review our return and refund policy below.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, items must be in the same condition they were received: unworn, unused, unwashed, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@sceptersport.com.

Please note that returns must be sent to the following address:

Scepter Sport
4531 Hanover Park
Jacksonville, FL 32224
United States

Items sent back to us without first requesting a return will not be accepted.

Return Shipping

If your return is accepted, we will provide instructions on how and where to send your package.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Original shipping charges are non-refundable.

Domestic Return Labels

For approved domestic returns, we may provide a prepaid return shipping label.

For returns due to size, fit, or change of mind, the cost of the return label will be deducted from your refund.

If your item is defective, damaged, or incorrect, Scepter will cover the cost of the return label.

Original shipping charges are non-refundable.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item.

If there is an issue with your order, please email us at support@sceptersport.com with your order number and photos of the item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns for items that have been worn, washed, used, damaged after delivery, or returned without original tags and packaging.

We also cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once your return is accepted, you can place a separate order for the new item.

International Returns

International orders are eligible for return if the item meets our return requirements.

Items must be unworn, unused, unwashed, with tags attached, and in the original packaging.

International customers are responsible for return shipping costs, duties, taxes, customs fees, brokerage fees, and any other charges associated with returning an item.

Original shipping charges are non-refundable.

We do not offer international exchanges at this time. If you would like a different size or item, please return the original item and place a new order.

Scepter is not responsible for customs delays, duties, taxes, or fees related to international returns.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@sceptersport.com.